Query Resolution

The best organisational HR system is the one where an employee never has to raise a query! Queries are often overlooked or provided as a separate tool to manage issues.

We provide key to reducing that administrative workload in an automate routine tasks and provide self-service solutions that enable your employees to get their answers or complete their actions without impinging on HR time. We monitor the percentage of enquiries resolved in this way and give key indicators to your department’s efficiency.